Service at CWI is not just about repairing scopes. It is a complete service cycle - beginning with the training of your
staff on scope management and care, utilizing our state-of-the-art service center for your repairs - and ending with the
strongest quality control program in the industry.
We utilize a separate Quality Control department to ensure the highest degree of workmanship and service. Our
facility is FDA registered and inspected. In addition, CWI uses the same state-of-the-art equipment found in your
operating room. This extra benefit assures you that the image quality of your repaired scope will be as consistent at our
repair center as it is at your location.
At the completion of the repair, a total and concise Quality Control Report will be furnished to you. The report, much
like a snapshot of your scopes performance level, before and after repair, will be an invaluable reference to you
concerning the status, performance and repair history of your scope.
CWI’s Rigid Scope Repair advantages:
Same day diagnosis and assessment of your scope problem upon
receipt at our facility. We offer a complete scope assessment
at no charge to you. You will be contacted and provided
with a complete scope assessment and confirmation of
pricing.
Guaranteed rapid repair completion times. You will know in
advance your completion time. No guessing or waiting in
frustration for the completion of your repairs. All of our
standard repairs are completed within 2 business days after
your approval! Full scope restorations are completed in 4
to 5 business days after your approval!
Commitment to high quality repairs with a lower pricing
structure. In most cases, our program will allow you to save
50% off the cost of manufacturer’s repair/exchange
programs!
Fully trained and qualified staff. Our technicians undergo
required continuing education in optical design,
manufacturing, maintenance and assessment of
endoscopes. Futhermore, with in-house optical and
mechanical engineers on staff, we are able to provide the
solutions for the most challenging repair requirements.
Exceptional Warranty. We confidently provide a ninety
day warranty on all scope repairs. |
